All of the products purchased from us are delivered on First Order First Served basis.
Order Refund only applicable for the circumstances below:
- Product Discontinued at the time of purchase
- Product Malfunction or Wrong Product delivered
For Pre-Order or Promotion items, refund is NOT applicable.
Refund options will be offered to customers as listed below:
Option 1: Product Exchange
- Exchange with other product(s) listed in PRUUF.
- If the value of new item(s) exceeds the amount of the original item, the difference thereof should be paid by customer.
- If the value of new item is less than the amount of the original item, then the difference thereof will be transferred to customer’s bank account.
- Delivery charges of the new item, if any, will be borne by the customer.
Option 2: Full Refund to Customer
- For payment that is paid through our payment gateway (MOLPay Sdn Bhd), we will notify our payment gateway service provider to cancel the relevant transaction.
- For Credit Card payment, cancellation is allowed within 3 days from the date of transaction. Please allow 7 to 14 working days for the refund process and the refund amount will be shown on the customer’s credit card statement. Any cancellation after 3 days, refund will be made manually to customer by end of the month.
- For other payment methods, customer will need to provide their bank details to Dunia Kaki Buku Sdn. Bhd..
- Please allow 7 to 14 working days for the refund process and a copy of the transaction receipt will be forwarded to the customer.
Under normal circumstances, there will be NO EXCHANGE, RETURN OR REFUND of any items that are purchased, regardless if the products have been picked-up, opened or unopened and so on.
For purchased items that is verified and agreed by PRUUF where the faulty or defective items are a result caused by external factors (such as during delivery), these items will be available for exchange for the same item. These items must be delivered to DUNIA KAKI BUKU SDN. Bhd. We will not entertain any re-shipping request for such items.
Important Note: Any request for refund or exchange for any item(s) purchased must be issued to us within 3 working days upon receiving the products ordered.
No further dispute will be entertained after 3 working days from the date of receiving the product.
Still have questions?
If you have any further questions, please contact our customer service by emailing to firstname.lastname@example.org or call us at +603-8319 3388. Our customer service help desk is available from 8:30am – 5:30pm Monday to Friday.
(** Dunia Kaki Buku Sdn Bhd has the rights to alter the above policy and information with or without prior notice. Please contact us if you have any questions before proceeding with your order.)
Please send all return items to our following address:
Dunia Kaki Buku Sdn Bhd
4800-2-6 CBD Perdana
Jalan Perdana Off Persiaran Multimedia
63000 Cyberjaya, Selangor, Malaysia.
- Customers outside of Klang Valley, kindly contact us directly should such arrangements is required.
- For all types of claims, please produce our original invoice(s) together with the purchased product(s).
If you require further assistance, feel free to contact us.